Return & Refund Policy

Understand our Return & Refund Policy, what items can/can't be returned and how exchanges are processed.

• Eligibility for Returns and Exchanges

  • We accept returns or exchanges within 30 days from the date you receive your order.
  • Items must be unused, unwashed, and in their original condition with all tags still attached to be eligible for a return or exchange.
  • For hygienic reasons, we do not accept returns on pet apparel that has been worn or tried on, particularly if there is any possibility of contamination or health-related issues.
  • Custom or personalized items are not eligible for return or exchange unless they are defective or damaged upon receipt.

• Restocking Fee & Shipping Fees

  • A 25% restocking fee will be deducted from your refund for returns.
  • Original shipping fees of $8.00 are non-refundable. For orders that qualified for free shipping (over $69), a flat $8 shipping fee will be deducted from the refund amount.
  • Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.

• How to Start a Return or Exchange

  • To initiate a return or exchange, please contact us via email at support@woofshield.com  within 30 days of receiving your order.
  • Please include your order number, the reason for the return or exchange, and the item(s) you wish to return or exchange.
  • We will then guide you through the next steps and provide you with a return authorization and shipping instructions.

• Damaged or Defective Items

  • In the unlikely event that you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the product. We will arrange for a replacement or refund, including return shipping costs in such cases.

• Exchanges

  • If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item on our website.

• Refund Processing

  • Once your returned item is received and inspected, we will process your refund within 2-3 business days. Refunds will be issued to the original payment method used at checkout.
  • If you used a discount code on your original order, your refund will be calculated based on the original discounted price.

• Contact Us

  • If you have any questions or need assistance with the return or exchange process, please don’t hesitate to contact our customer support team at support@woofshield.com. Please note that our reply may end up in your spam or junk folder, so be sure to check there if you don’t hear back within 2 business days.